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Shipping/Store Policies

Important!

These Terms and Conditions of Sale govern your purchase of all products from this website, which is provided by Nutri-Pet Research, Inc. By purchasing products from this website, you are indicating your acknowledgment and acceptance of these terms and conditions of sale.

Ordering

1.  Place an item(s) in your shopping cart by clicking on the “Add to Shopping Cart” button, which is located below the product description on each product page.

2.  Choose “Check Out” at the bottom of your shopping cart after you are done shopping. Prior to checking out, you can also click on the “Create New Account” button (optional) to create a login and password for easy repeat ordering; you won’t need to re-enter information every time you order.

3.  Complete the checkout process by providing billing and shipping information.

4.  Submit a valid credit card.

Payment

All payments must be received by us prior to shipment of any product(s). We accept payment by Mastercard, Visa and Discover. All prices are listed in U.S. funds.

Shipping

All items are shipped via UPS Ground to addresses within the continental United States. For special shipping requests please call us @ 800-360-3300 and we will try to accommodate you. Orders may be placed seven days a week, however, deliveries are only made Monday – Friday. We make every effort to ensure that items in stock are shipped promptly within two business days of placing your order. Saturdays, Sundays and holidays are not considered business days. You will be notified if there is a significant delay.

Please make sure to give us a valid daytime telephone number where we can reach you. If there is an issue with your order we will call you.

Returns

Nutri-Pet Research, Inc. strives to ensure that its customers are 100% satisfied with the products you purchase through our website. Therefore, if you are not completely satisfied with the products you have purchased, you may return any unopened or unused portions of products to us within 40 days of purchase date for a full refund of your purchase price minus any shipping and handling charges.

Please call us at 800-360-3300 to obtain a Return Merchandise Authorization Number (RMA#) before returning any product to us. No refunds will be given for any products returned to us without the appropriate RMA# affixed to it. Please put a copy of your original invoice/packing slip inside the return box with the issued RMA# written on the slip

For your protection, we recommend returning all unopened and/or unused portions of product to us in the original box, if possible, using a traceable shipping method (such as UPS or US Post Office Priority Mail). Refunds will be processed promptly upon our receipt of the return merchandise.

Prices / Website Errors

With respect to items sold by Nutri-Pet Research, Inc., the price of an item is as set forth on the website. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your invoice.
Nutri-Pet Research, Inc. strives to make every effort to keep our product descriptions and pricing as accurate as possible. If, however, an order is placed containing any incorrect description and/or pricing, we will contact you requesting instructions or to notify you that the order has been cancelled. Please make sure to give us a valid daytime telephone number where we can reach you.

Customer Service

We always welcome your questions and feedback! Our friendly customer service team is happy to help you in making the right product decisions for your pet and to answer any questions you may have regarding your order!
Give us a call @ 800-360-3300, M - F 9:00 AM – 4:00 PM, EST.

Limitation of Liability

In no event shall Nutri-Pet Research, Inc. or its Officer(s), Manager(s), Director(s), Shareholder(s) or Employee(s) be liable for any direct, indirect, special or consequential damages, or any other damages of any kind whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use or inability to use this website or the products sold on it, including without limitation any damages caused by or resulting from reliance by user on any information obtained from the Nupro® Online Website, or that results from mistakes, omissions, interruptions, deletion of files or e-mails, errors, defects, viruses, delays of operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, acts of terrorism, theft, destruction or unauthorized access to the Nupro®Online Website’s records, programs or services. In no event shall the aggregate liability of Nutri-Pet Research, Inc. (whether in contract, warranty, tort (including negligence whether active, passive or imputed), product liability, strict liability or other theory) arising out of or relating to the sale of products sold on the Nupro®Online Website exceed any compensation you pay, if any, to Nutri-Pet Research, Inc. and/or the Nupro® Online Website for products sold on the Nupro® Online Website.

Nutri-Pet Research, Inc.
227 Highway 33 East
Manalapan, NJ 07726
1-800-360-3300

Miscellaneous

We shall not be in default if our performance is delayed or rendered impossible by Acts of God, war, civil commotion, governmental action, acts of terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, or any other cause beyond our reasonable control. We may revise or modify product information or pricing without notice. We are not responsible for typographic, facsimile or printing errors. We are an independent contractor.

These Terms and Conditions of Sale will be governed and interpreted pursuant to the internal laws of the State of New Jersey, United States of America, notwithstanding any principles of conflicts of law. The parties specifically disclaim application of the Convention on Contracts for the International Sale of Goods. You specifically consent to personal jurisdiction in the State Courts located in the County of Monmouth in the State of New Jersey in connection with any dispute between you and Nutri-Pet Research, Inc. arising out of these Terms and Conditions of Sale or pertaining to the subject matter hereof. The parties to these Terms and Conditions of Sale each agree that the exclusive venue for any dispute between the parties arising out of these Terms and Conditions of Sale or pertaining to the subject matter of these Terms and Conditions of Sale will be in the State Court located in the County of Monmouth in the State of New Jersey. If any part of these terms and Conditions of Sale is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Term and Conditions of Sale constitute the entire agreement among the parties relating to this subject matter. To the extent a proposal, purchase order confirmation letter, or the like is inconsistent with these Terms and Conditions of Sale, unless expressly agreed in writing otherwise, these Terms and Conditions of Sale will govern.